About Us

The Sefton@Work Service exists to provide high quality information, advice and guidance to Sefton residents aged 16+. The service is free of charge.

We can help by providing:

Information

  • Information on local vacancies.
  • Course details on all subjects from basic to higher levels.
  • College and university information.
  • Information about local childcare provision.
  • Details of local training providers/organisations.

Advice

  • Identifying and matching your skills to employment and training opportunities.
  • Offering advice and information on funding sources.

Guidance

  • Assisting with developing a CV.
  • Helping you with completion of application forms.
  • Developing covering letters.
  • Improving your interview skills.
  • Providing Job search skills – free use of Internet, fax and telephone.
  • Designing an action plan to help you achieve your goals.

Clients will have access to

  • Computer aided guidance.
  • Job vacancy/learning opportunities via Internet sites.
  • Information about childcare facilities available in Sefton.
  • Individual guidance interviews.
  • Up to date computer systems for CV production.
  • Information on employment legislation.
  • Other services which best meet the client’s needs.

Customer Charter and Service Standards

We will:

  • Be polite and helpful.
  • Give our workplace and name when we answer the telephone.
  • Use plain language in all correspondence with clients.
  • Act with integrity, honesty, sensitivity and respect.
  • Answer the phone within 6 rings, and our staff will give you their name
  • Provide a telephone service 24 hours a day, 7 days a week
  • Provide information in other languages, large print or Braille on request
  • Greet you promptly and deal with you politely at all times
  • Wear a name badge when we're in the office, and carry ID when we're canvassing or at an outreach venue
  • Offer you a private interview room
  • Display our office opening times clearly
  • Not keep you waiting more than 5 minutes to speak with a member of staff
  • Make an appointment for you if staff are not immediately available to deal with your query
  • Let you know immediately if your appointment has been changed or cancelled
  • Be sensitive to your needs and not discriminate against customers due to age, disability, gender, race, sexual orientation, marital status or religion
  • Acknowledge any correspondence you send us within 3 working days. Respond to your complaints, letters or emails within 3 working days
View our complete Customer Charter & Service Standards.

Equality Impact Assessment

View our latest Equality Impact Assessment

How we are doing

View our latest performance statistics


  Supported by Youth Employment Initiative &

european union - european social fundsefton councilYouth Employment GatewayLiverpool City Region
  Sefton@Work is a quality accredited service

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